Terms of sale

WWW.CANTINENATURALI.IT PURCHASE GUARANTEES

PAYMENT

You can choose between the following forms of payment at the checkout:

CREDIT CARD We take Visa, MasterCard, American Express and Diners Club. Payment is made securely through the PayPal server. We will not be provided with the card details as they are only given to PayPal. PayPal account holders can make payments through their accounts.

BANK TRANSFER For this option, we must receive payment before the goods are sent. The details for the transfer will be provided at the end of the ordering procedure.

CASH ON DELIVERY (Italy only) Payment is given directly to the carrier delivering the goods. The carriers only accept cash and do not hand over the goods unless they receive payment. A supplementary charge of 2.4% of the total order value applies for cash on delivery (minimum charge €6.00). Customers who do not collect the goods will be charged for all of the expenses incurred (packing, delivery, etc.).

DELIVERY

The delivery costs depend on the destination and the weight of the goods (6 bottles of wine normally weigh 8 kg altogether, including the packaging). Some countries do not allow delivery. Any customs clearance charges must be paid by the recipient.

ITALY:

FREE DELIVERY ANYWHERE IN ITALY FOR 24 BOTTLES OR MORE.

Delivery times: 24 hours for northern central Italy, 48 hours for small towns and the rest of Italy, 72 hours for the smaller islands and Livigno (not including weekends and public holidays).

6 bottles €10
7 to 12 bottles €12.00
13 to 23 bottles €18.00
24 bottles or more FREE

EUROPE 1:

Delivery times: 3 to 4 days.

Belgio - Germania - Lussemburgo - Olanda - Austria

6 bottles €12
7 to 12 bottles €15
13 to 23 bottles €20
24 bottles or more FREE

EUROPE 2:

Delivery times: 4 to 5 days.

Francia - Danimarca - Regno Unito - Polonia - Repubblica Ceca - Slovenia - Ungheria

6 bottles €20
7 to 12 bottles €22
13 to 23 bottles €24
24 bottles or more €30

EUROPE 3:

Delivery times: 4 to 5 days.

Portogallo - Spagna - Svezia - Romania - Croazia

6 bottles €25
7 to 12 bottles €30
13 to 23 bottles €35
24 bottles or more €40

EUROPE 4:

Delivery times: 5 to 6 days.

Irlanda - Finlandia - Estonia - Lettonia - Lituania - Repubblica Slovacca - Bulgaria - Grecia

6 bottles €30
7 to 12 bottles €35
13 to 23 bottles €45
24 bottles or more €50

Please contact info@cantinenaturali.it to find out about delivery costs for the following countries: Switzerland-Norway-Turkey.

OTHER COUNTRIES

Delivery times: approximately 20 working days (barring delays in customs).
For any countries that are not on the list, please request details by emailing info@cantinenaturali.it.

CONSUMER RIGHTS

If the package is broken or has been tampered with, you can write “SUBJECT TO CHECKING” when you sign the delivery note. This will allow you to check the contents and let us know what sort of state they are in. We will only charge you for the products which are in good condition. In any case, in accordance with the provisions of the latest Italian legislation (Legislative Decree no. 185 of 22/05/1999), you always have the right to return the goods if you change your mind. You can do this by simply sending an email to customer@cantinenaturali.it and returning the goods to us within 10 working days of their delivery. We will pay for the goods to be returned and you will be refunded for any expenses incurred within 14 days of the collection of the goods.

Pursuant to art. 13 of Italian Legislative Decree no. 196 of 30 June 2003 (Personal Data Protection Code), we inform you that Torboli will process the personal data you provide in compliance with your rights and with respect for your dignity and basic liberties. In particular, this refers to personal identity and confidentiality as well as, in any case, compliance with the regulations regarding the protection of personal data processing.